Privacy Policy

1. Who we are

JKN Electrical Limited (company number 12686670), registered at Office 1, Unit 24 Dicker Mill, Hertford, England, SG13 7AE. When we refer to “we”, “us”, or “our”, we mean JKN Electrical Limited.

2. What data we collect

We may collect and process the following personal data:

• Name, email address, phone number, and postal address
• Details of the service you require
• Information you provide when filling in forms on our website
• Records of correspondence if you contact us
• Technical data including IP address, browser type, time zone, and operating system
• Usage data about how you use our website

3. How we use your data

We use your personal data to:

• Provide you with the services you have requested
• Respond to your enquiries and communicate with you
• Send you quotations and invoices
• Comply with our legal and regulatory obligations
• Improve our website and services
• Administer and protect our business and website

4. Lawful basis for processing

We process your personal data on the following legal bases:

• Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering a contract.
• Legitimate interest: Where processing is necessary for our legitimate business interests, such as improving our services.
• Consent: Where you have given us consent to process your data for a specific purpose.
• Legal obligation: Where processing is necessary to comply with a legal obligation.

5. Data sharing

We do not sell your personal data to third parties. We may share your data with the following trusted service providers who assist in operating our business:

• SendGrid (Twilio):Processes contact form submissions and delivers emails on our behalf. Your name, email address, and message content are transmitted to SendGrid's servers in the United States. SendGrid is certified under the EU-US Data Privacy Framework.
• Cloudflare Turnstile: Provides bot protection on our contact form. Turnstile may process your IP address, browser characteristics, and interaction data to verify you are a real visitor. This data is processed by Cloudflare in accordance with their privacy policy.
• Google Tag Manager / Google Analytics: Collects anonymised website usage data to help us understand how visitors interact with our site. Only activated with your consent.

These providers are contractually bound to protect your data and only process it as we instruct.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to distinguish you from other users and to improve your experience. When you first visit our site, you will be shown a cookie consent banner. Analytics cookies are only set if you choose to accept them.

Types of cookies we use

• Strictly necessary:These are required for the website to function and cannot be switched off. They include your cookie consent preference (stored in your browser's local storage) and any session cookies needed for form submissions.
• Analytics cookies (requires consent):We use Google Analytics via Google Tag Manager to understand how visitors interact with our website. These cookies collect anonymised data such as pages visited, time on site, and referral source. These cookies are only set after you click “Accept” on the cookie banner.

Cloudflare Turnstile

Our contact form uses Cloudflare Turnstile for bot protection. Turnstile may use cookies or similar browser storage to validate your session. This is classified as a strictly necessary technology as it is required for the secure operation of our contact form and does not require consent under UK PECR regulations.

Managing cookies

You can withdraw your consent for analytics cookies at any time by clearing your browser's local storage or cookies for this website. You can also set your browser to refuse all or some cookies, or to alert you when cookies are being set. Note that disabling strictly necessary cookies may affect the functionality of the website.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is retained for up to 2 years after your last interaction with us, unless a longer retention period is required by law.

8. Your rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you
• The right to rectification of inaccurate data
• The right to erasure (“right to be forgotten”)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision making and profiling

To exercise any of these rights, please contact us at info@jknelectrical.com.

9. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees and third parties who have a business need to know.

10. Third-party links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: info@jknelectrical.com
• Phone: 01438 878012
• Post: Office 1, Unit 24 Dicker Mill, Hertford, England, SG13 7AE

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.